Eazy Return, Refund, and Exchange Policy

At Eazy, we aim to ensure our customers are completely satisfied with their purchases. Our return, refund and exchange policy is designed to offer you flexibility and peace of mind.

Please read the following details carefully to understand our policy:

 

Exchange and Returns Process
We want to ensure a smooth and hassle free return/exchange experience. Simply follow these steps:

1. Quality Check: Items must be unused, unwashed, unworn, and with all original tags attached. Repack them carefully in the original packaging, including the invoice, just as you received them.

2. Initiate Your Exchange or Return: Go to your returns/exchange tab, enter your order details and initiate a return or exchange on the item.

3. We Take Care of the Rest: We offer two options: 
a) Self-Ship or Drop-Off: 
You can choose to either self-ship or drop-off the product at our Tirupur Office, and once we receive the product we will ship the new one.
Address:
Indiana Textiles Mill, Shed No.17, Netaji Apparel Park, Eeettiveerampalayam, New Tirupur, Tamil Nadu - 641666
b) Schedule Pick-Up:
We'll schedule a pick-up for your return and ship the new size(s) once we receive the product at our Tirupur Office.

 

Hassle-Free Returns
You can return the product for any reason, whether it's due to fabric, color, fit, or any other reason - no questions asked. We're committed to making the process easy for you.

 

You can exchange for a different size!
If you opt for an exchange, you have the option to select a different size of the same product.
For that click on Return/Exchange Tab on our website, enter your order details and then initiate an exchange for a different size of the same product.


You can exchange for something else!
If you want to exchange for a different color of the same product or an entirely different product, then you just need to contact us via e-mail or through WhatsApp and mention the product you want and the rest we will take care.

 
You can claim a refund!
If you simply wish to return the product and claim a refund, please click on Return/Exchange Tab on our website, enter your order details and then initiate a return, fill in your bank details, choose the shipment mode, and claim a refund.
 
Note: Hassle free refunds/exchanges are initiated once the product is received at our end and it has been inspected with no damages and wear & tears.

 
Returns/Exchanges
The return/exchange for an order will incur a charge.
You have two convenient options:
A) Self-Ship or Drop-Off:
You can choose to either self-ship or drop-off the product at our Tirupur Office, and once we receive the product we will ship the new one.
Address:
Indiana Textiles Mill, Shed No.17, Netaji Apparel Park, Eettiveerampalayam, New Tirupur, Tamil Nadu - 641666

B) Scheduled Pick-Up (Rs.200/-):
We can arrange a pick-up for a flat fee of Rs.200/-.
A payment link/bank details will be sent after you choose this option, and pick-up will be scheduled upon payment completion and we will ship the new product once we receive the return/exchanged product at our Tirupur Office.
 


Return and Exchange  by Category

  1. Polos and Shirts
  • Return and Exchange Period: You can return or exchange polos and shirts within 14 days from the date of delivery.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  1. Trunks
  • 30 Days First Try Guarantee: We offer a 30-day first try guarantee for our trunks to ensure you find the perfect fit and comfort.
  • Eligibility: The first purchase of a single trunk product can be refunded, replaced, or exchanged within 30 days from the date of delivery.
  • Condition: This guarantee applies only to your first return of a single trunk product. The item should be in its original condition, unworn, unwashed, and with all tags attached.

 

Something to Keep In Mind
  • Proof of Purchase: All returns, refunds, and exchanges require proof of purchase (order number, receipt, etc.).

 

Free Gift Terms and Conditions:

  • Non-Returnable & Non-Exchangeable - Free gifts provided as part of promotions or offers are non-returnable and non-exchangeable. No requests for exchange or refund of the free gift will be entertained.

 


Note: Eazy reserves the right to modify or change this policy at any time. Please check our website for the latest updates to our return, refund, and exchange policy.
Thank you for shopping with Eazy!