Eazy Return, Refund, and Exchange Policy

At Eazy, we aim to ensure our customers are completely satisfied with their purchases. Our return, refund, and exchange policy is designed to offer you flexibility and peace of mind. Please read the following details carefully to understand our policy:



Exchange and Returns Process

 We want to ensure a smooth and hassle free exchange experience. Simply follow these steps:

  1. Quality Check: Items must be unused, unwashed, unworn, and with all original tags attached. Repack them carefully in the original packaging, including the invoice, just as you received them.
  2. Initiate Your Exchange or Return: Go to your orders page and initiate a return or exchange on the item.
  3. We Take Care of the Rest: We'll schedule a pick-up for your return and ship the new size(s) simultaneously. This typically takes 3-5 business days.

Hassle-Free Returns

You can return the product for any reason, whether it's due to fabric, color, fit, or any other reason - no questions asked. We're committed to making the process easy for you.


You can exchange for something else!

If you opt for an exchange, you have the option to select a different product. If the value of the replacement product is higher than that of the originally purchased item, you only need to pay the price difference. Conversely, if the replacement product is less expensive, the remaining amount will be refunded to you as store credit.

 

First Exchanges are Free

We happily provide first exchanges at no extra cost, ensuring a seamless experience for you. Your satisfaction is our priority!

 

Second Exchanges

While, first exchange for an order is free, second exchanges for the same order will incur a charge. You have two convenient options:

  1. Self-Ship or Drop-Off: You can return the product yourself by shipping it or drop it off at our Tirupur office (if applicable). The address to ship it to is: Indiana Textiles Mill, Shed No.17, Nethaji Apparel Park, Ettiveerampalayam, New Tirupur.
  2. Scheduled Pick-Up (Rs. 150): We can arrange a pick-up for a flat fee of Rs. 150. A payment link will be sent after you choose this option, and pick-up will be scheduled upon payment completion.

 

Return and Exchange  by Category

  1. Polos and Shirts
  • Return and Exchange Period: You can return or exchange polos and shirts within 14 days from the date of delivery.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  1. Trunks
  • 30 Days First Try Guarantee: We offer a 30-day first try guarantee for our trunks to ensure you find the perfect fit and comfort.
  • Eligibility: The first purchase of a single trunk product can be refunded, replaced, or exchanged within 30 days from the date of delivery.
  • Condition: This guarantee applies only to your first return of a single trunk product. The item should be in its original condition, unworn, unwashed, and with all tags attached.

Something to Keep In Mind

  • Proof of Purchase: All returns, refunds, and exchanges require proof of purchase (order number, receipt, etc.).

 

Note: Eazy reserves the right to modify or change this policy at any time. Please check our website for the latest updates to our return, refund, and exchange policy.

Thank you for shopping with Eazy!